Policies

Booking & Cancellation

All reservations require a booking deposit to secure the seat. We accept cash, money order, e-Transfer, Visa, Mastercard or American Express. We do not accept personal cheques. Money orders can be made out to Target Tours. E-transfers can be sent to [email protected] which is set to auto deposit. If your bank requires a security question, please contact us directly.

Freestyle Payments: After you pay your deposit we’re happy to offer payment options to make it easier to look after the remaining balance of your tour. We can arrange monthly payments or you can call in and pay any amount at any time between deposit and final payment. Our only rule is that all funds must be collected before final payment. If you would like to set up monthly payments please indicate upon booking so we can share further details.

Deposits are non-refundable. Once the final payment is made, the tour becomes fully non-refundable.

We recommend purchase of Travel Protection to protect your investment. Please see Protection details below. For international tours, if you do not purchase travel protection from us, you are required to provide proof that you have alternate travel protection.

Note: Should the payment and/or cancellation terms for your tour vary from what is listed above, you will be notified upon booking and terms will be listed on your invoice.

If one or more persons cancel or change their reservation, the remaining roommate(s) will be charged as per the new number of passengers sharing the room.

Should Target Tours cancel a trip due to a lack of interest, anyone who is currently signed up for the trip can receive a full refund or transfer their funds to another Target Tours trip (subject to any supplier cancellation fees). As a token of appreciation for choosing us, we will also provide you with a $50 travel credit toward your next trip with Target Tours.
We will reach out in advance of final payment to inform all booked clients of the situation. This can occur to any group trip Target Tours offers including Partner Trips.

Travel Documents & Waivers

At Target Tours, we want to ensure your travel journey remains pleasurable and simplified. To maintain this expectation, you should be in good health. If you have any conditions or limitations, please advise Target Tours when making your reservation. Travelers who require assistance must be accompanied by an able care companion to provide this service and required assistance. This will not become the responsibility of Target Tours or its Tour Directors and third-party suppliers. Target Tours reserves the right to decline any person as a member of a departure, at any time either before or during the tour, should such person’s presence be considered detrimental to the interest, comfort, enjoyment and welfare of the other tour members. Persons required to leave the tour will not receive a refund of any unused services, including any costs occurred or change fees, due to being asked to leave the tour.

Our team will communicate any documentation you need to have when travelling as well as provide you with travel documents like your Detailed Itinerary and pre-tour documents roughly 2-3 weeks prior to departure.

Age Restrictions

Children are a welcome addition to our tours. Children must be toilet trained and mature enough to sit for long periods of time. For these reasons, we do not recommend that children under 6 years of age travel by motorcoach.

Minors under the age of 19 traveling must be accompanied by an adult in the same room. Minors under the age of 16 and traveling with only one parent must have a signed and notarized travel waiver/consent to travel form by the other parent in order to leave the country.

Some motorcoaches now are outfitted with seat belts. When seat belts are provided on a motorcoach we encourage all participants to wear them for their safety. When a motorcoach has seat belts we require that anyone under the age of 16 wear it while the coach is in motion.

Special Requests

We do our best to accommodate special requests. Any accommodations requests (accessible room, adjoining room, cot, etc) must be submitted prior to final payment. Please inform us, when booking, about any special dietary needs.

Alcohol, Cannabis & Smoking

No consuming of alcoholic beverages or smoking will be permitted on the motorcoach. The bus stops every 2 – 3 hours during travel days which allows for opportunities to smoke. Please respect the areas that you may be visiting during the tour and their specific smoking policies.While cannabis is legal in Canada it is illegal to transport cannabis across the Canadian border. This includes medical cannabis. Passengers are not permitted to travel with marijuana/cannabis across any borders while travelling with Target Tours. Failure to follow this policy will result in the passenger being responsible for their own return home should they be denied entry into the country they are trying to enter, at their own cost, and they will not be permitted to continue with a tour. Full cancellation charges of the tour will apply. The passenger will also be subject to the legal ramifications of attempting to bring an illegal substance into the country in which they are trying to enter. For more information on this subject please reference the following governmental link HERE.

Responsibilities

Target Tours acts as an Agent for the passengers with respect to the dining, attractions, admissions, transportation, and accommodations.Target Tours will not assume responsibility for any claims, losses, damages, cost or expenses arising out of personal injury, accidents or death, loss, damaged or delay of baggage or other property, or delay. We strongly recommend both medical and cancellation/tour interruption protection (also known as travel and medical protection) for your protection and security.Target Tours cannot accept responsibility for itinerary changes, changes in accommodations, transportation or attractions, reserving the right to substitute arrangements of equal value as deemed necessary.

Privacy Policy

In order to provide the best and most efficient services for our clients, Target Tours treats the collection and use of personal information with a high degree of importance and places safety and confidentiality of this information as a top priority. Target Tours makes every effort to be consistent with the most current Federal Legislation through the Personal Information Protections and Electronic Documents Act (PIPEDA).

The following should assist in answering any question you may have on how we collect, manage, and safeguard your personal information. Please note, this policy may change from time to time in order to stay compliant so we encourage you to review it periodically.

The personal information that Target Tours may collect from you includes (but is not limited to):

Your full name as seen on your passport
Date of birth
Telephone Number
E-mail address
Home address and/or mailing address
Credit Card information
Passport information
Pertinent health information that may impact your travel experience

This information is collected voluntarily when a client contacts us to book a tour or to receive marketing information. Additionally, select information is voluntarily collected when a client reserves a tour online, requests to be added to our E-Newsletter, or requests more information through our website.

Select information can only be accepted either verbally, or by mail for security purposes. This includes, but is not limited to, passport information, credit card information, and select information required to issue travel insurance. Information of this nature cannot be collected via e-mail. Target Tours will provide clear instructions on how to send this information safely to us so please do not send any of the above-mentioned details without speaking with a Target Tours representative first.

Target Tours may also receive personal information through a third party such as a travel agent or a travel companion. When a booking is made in this manner it is done with the implied consent from the person who is being booked by the third party. When bookings are made in this manner it is the responsibility of the third party to alert Target Tours to any pertinent travel information that could impact the client’s ability to travel comfortably.

You may choose not to share personal details with Target Tours but Target Tours may be unable to provide you with services without them.

Promotional Material

Once a client has disclosed their personal information to Target Tours, consent is considered given to receive marketing material. In order to cease receiving marketing material, the client must contact Target Tours to expressly decline receiving further marketing material.

Exception is given to the e-newsletter which must be signed up for online or with proof of express consent. The e-newsletter provides an easy to find “Opt Out” option at the bottom of every e-newsletter in compliance with Canadian Anti-spam Legislation (CASL).

How is your information used?

All information collected by Target Tours is either for the purpose of providing a service or for the distribution of marketing material.

When collecting information for a service (commonly a group or bus tour) the information collected is used to contact you before or after your tour. This communication is to share important details on the service that is only disclosed to booked clients or to assess the services provided.

Other client information may be shared with suppliers who are included in the booked service through Target Tours. Examples of these suppliers are airlines, cruise lines, hotels, or attractions. Only information required to secure services from the supplier on behalf of the client is provided. These suppliers are under independent privacy agreements and are not permitted to share, disclose, or sell your personal information. Target Tours never provides consent to receive marketing material from these suppliers on behalf of a client.

Additionally, Target Tours will share personal information when required by law to protect or defend a legal interest.

Target Tours may also collect information for the purposes of questionnaires or surveys. When this is conducted there is a very clear option to choose to voluntarily participate in these questionnaires or surveys. Participation in these surveys is never a requirement by any client, at any time, and consent is never considered given without express permission.

How is your information stored?

The information collected as listed above is retained for the duration of the service requested and for a reasonable period after the completion of the service unless expressly requested to be removed or destroyed by the client. The information is maintained for a period of seven years. This is for the purpose of clients who would like to use Target Tours services multiple times without providing all personal information repeatedly.

Target Tours does not digitally store copies of credit card information or passport information. Some passport information and credit card information may be physically stored for the duration of the service to satisfy payment timelines and completion of services.

We take reasonable steps to protect all personal information to protect your information from loss, misuse, breaches, or unauthorized use. This protection is applied to both electronic and hard copy information.

Access to your information, questions, or concerns?

If you wish to contact Target Tours with questions, comments or clarifications regarding our privacy policies please contact us by requesting our Privacy Officer through any of the following methods.

Telephone Toll-Free – 1-877-214-5367

E-mail: [email protected]

Address:

Target Tours

P.O Box 2693

Charlottetown, PE

C1A 8C3

General Disclaimer

J. D. Marketing Solutions Inc., doing business as Target Tours, (“Target Tours”) acts only as an agent for the suppliers of services related to this contract including but not limited to: airlines, hotels, entertainment venues, bus companies, railroads, tour operators and guides, cruise lines, car rental companies and restaurants (“Service Suppliers”) and because Target Tours maintains no control over the personnel, equipment or operations of the Service Suppliers, Target Tours assumes no responsibility for and cannot be held liable for any loss, costs, expense, personal injury, death, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the Service Suppliers or their respective employees and agents, including delays or cancellation of services, cessation of operations, changes in fares, itineraries or schedules, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of the Service
Suppliers, and/or (3) any wrongful, willful or negligent act or omission on the part of any other party not under the supervision and control of Target Tours.

In case of force majeure which renders the execution of the obligations contained in this contract impossible to deliver as agreed, including but not limited to: war or hostility, riot or civil commotion, natural disasters including weather conditions which, in the opinion of Target Tours, its agents or the Service Suppliers, render the completion of the contract unsafe, strikes or walk-outs, government embargo, court orders or the adopting of any law and/or other regulation banning or restricting any provision of this contract, Target Tours will be considered exempted from liabilities for untimely execution of its obligations under this contract.

Target Tours reserves the right to make changes in the published itinerary whenever, in their sole judgment, conditions warrant, or if they deem it necessary for the comfort, convenience or safety of any tour.

Payment of the deposit to Target Tours constitutes acceptance of these terms and conditions.